Kiosk Service & Support

All customers are entitled to online technical support for their projects, and binding warranty terms will be specified in our signed contract. Should hardware or operational issues occur during deployment and daily operation, please submit diagnostic photos and on-site fault videos to our sales team. Our engineers will assess the problems and deliver targeted troubleshooting solutions for efficient kiosk issue resolution.

Standard Warranty Policy

1-Year Standard Manufacturer Warranty

All self-service kiosks and gaming cabinet are covered by a 1-year limited warranty starting from the date the customer receives the equipment.

Warranty Coverage

The 1-year warranty covers main hardware components that fail due to factory workmanship or material defects under normal operating conditions (excluding man-made damage), including:

Main board & other circuit control boards
LCD display module & touch screen
Cabinet peripheral modules
Power supply and adapter
Cabinet internal components, etc.

Items Not Covered by Warranty

The following conditions are not included in the free warranty scope:

Consumable parts and easily worn parts (printer paper, ink, buttons, etc.)
Damage caused by improper installation, unauthorized modification or private disassembly
Damage from unstable power supply, water ingress, impact, dust accumulation or harsh working environment
Artificial damage, misuse, or failure caused by non-compliant operation
Natural wear and cosmetic scratches during daily use

After-Sales Support Service

We provide full-cycle technical after-sales support for all customers:

Remote Technical Support: Online troubleshooting, software debugging, parameter configuration and operation guidance.
Spare Parts Support: Provide original spare parts replacement service at good price after the warranty period.
Document & Technical File Support: Provide user manuals, wiring diagrams, certification documents and firmware updates.

Extended Warranty Option

For customers who need longer protection, we support custom extended warranty service. Please contact our sales team for exclusive extended warranty quotes and terms.

Frequently asked questions

What is the MOQ? Can I purchase 1 unit as a sample?

Samples of standard models are available for single-unit testing.

For custom-designed products, one custom sample can be developed with a customization fee. This charge will be credited back upon your subsequent bulk order of around 50 units.

What are the production lead-times?

Cashless standard sample: 15-20 working days

Cash-handling standard sample: 20-25 working days

Bulk orders (30-100 units): 30-35 working days

Custom sample: 10-15 working days for design + 20-25 working days for manufacturing

What trade terms and shipping methods do you offer?

We support courier, air freight and sea freight, etc. Available trade terms include EXW, FOB, CIF, DDP and more.

How long does shipping take to my destination?

International courier (DHL, FEDEX, UPS): 5-10 working days

Air freight: approx. 15 working days

Truck-based freight: approx. 20 working days

Sea freight: 30+ working days

Shipping estimates depend on the destination, route and carrier; confirm the delivery schedule with your quotation.

What is the hardware warranty for complete kiosk units?

We provide a 1-year hardware warranty, excluding man-made damage and consumable components. Extended warranty coverage of 2-3 years is available subject to additional service charges.

How are failures handled within the warranty period?

Remote online technical support: remote troubleshooting, parameter configuration and diagnostic documentation.

Should any hardware component fail, replacement parts will be shipped out for on-site installation by your local team.

Is customization supported for appearance, logos and functional modules?

Yes. Options include screen-printed enclosure logos, adjustable touch-screen sizes, and configurable peripherals. You may add or remove modules such as cash boxes, printers, QR-code scanners, card dispensers, passport scanners according to project requirements.

Can I visit your factory?

Yes, we operate two manufacturing facilities, located in Chengdu and Dongguan respectively. If you travel to Guangzhou or Shenzhen, you are welcome to tour our Dongguan factory, which is within convenient proximity. Should your bulk orders be processed at our Chengdu plant in the future, we can also arrange to meet you in Chengdu.

Need a kiosk configuration for your market?

Share the workflow, peripherals, target market, quantity and delivery plan.

Request a project quote

Company profile

Product catalog

Model specifications

Integration notes

Certification register

Model specifications

After-sales Service & Warranty Info

01Standard Warranty Policy

02Warranty Coverage

03Items Not Covered by Warranty

04After-Sales Support Service

05Extended Warranty Option